Privacy Policy for Dewdrop Scents

Last Updated: January 6, 2025

Dewdrop Scents (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from our website at dewdropscents.com (the “Site”) or interact with our services. By accessing or using the Site, you agree to the terms outlined in this Privacy Policy.

Please read this Privacy Policy carefully to understand how we handle your personal information. If you do not agree with our practices, please do not use our Site.

1. Information We Collect

We collect information to provide and improve our services. The types of personal information we collect depend on how you interact with the Site.

A. Personal Information You Provide Directly

• Account Information: Name, email address, phone number, shipping address, billing address, and order details when you make a purchase or register an account with us.
• Payment Information: For processing your orders, we collect payment details (e.g., credit/debit card information) directly through secure payment gateways, but we do not store payment details ourselves.
• Customer Support: Information you provide when you contact us for support, such as query details, issues, or feedback.

B. Information We Automatically Collect

• Usage Data: This includes device information, browser type, IP address, and data about how you interact with our Site (e.g., pages visited, products viewed, search terms used).
• Cookies: We use cookies to improve your experience on our Site, help with Site functionality, and enable analytics (e.g., Google Analytics). For more details on cookies, please refer to the section on Cookies below.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To Process Orders: To complete your purchase, deliver products, process payments, and send you order confirmations, invoices, and shipping information.
• To Communicate with You: We may use your contact details to send updates, promotional offers, and marketing communications (which you can opt-out of at any time).
• For Customer Support: To respond to your inquiries and provide assistance related to your orders or products.
• For Marketing and Advertising: To run targeted ads and personalized campaigns aimed at improving your shopping experience and informing you about products that may interest you.
• For Legal and Security Purposes: To detect fraud, ensure the security of the Site, and comply with legal obligations.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information under the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in running our website and processing payments (e.g., payment gateways, delivery services). These providers are obligated to protect your personal information and use it solely for providing services to Dewdrop Scents.
• Legal Compliance: We may disclose your information if required by law, such as in response to a legal request, subpoena, or to comply with a legal obligation.

4. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:

• Remember your preferences (e.g., language, login details) to provide a more personalized experience.
• Analyze traffic patterns and Site usage to improve our services (via tools like Google Analytics).

You can control cookie settings in your browser. However, please note that blocking or disabling cookies may affect your ability to use certain features of our Site.

For more information about how Google Analytics collects and processes data, please visit Google’s Privacy Policy.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Processing Orders: Retained until the order is completed, shipped, and any returns or issues are resolved.
• Account Information: Retained for as long as you have an account with us.
• Marketing Communications: Until you unsubscribe or opt-out.

After these periods, we will securely delete or anonymize your personal information unless we are required by law to retain it for a longer period.

6. Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You may request that we correct any inaccuracies in your personal information.
• Deletion: You can ask us to delete your personal information, subject to certain legal exceptions.
• Opt-Out of Marketing: You can unsubscribe from our marketing communications at any time by clicking the “unsubscribe” link in our emails.

For any requests, please contact us using the details provided in the “Contact” section below.

7. Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure. However, please be aware that no security system is completely impenetrable, and we cannot guarantee the absolute security of your data.

8. Children’s Privacy

Our services are not intended for children under the age of 14, and we do not knowingly collect personal information from minors. If you believe that we have collected information from a child under 14, please contact us so that we can delete the information.

9. International Transfers

We currently do not process or store data outside Pakistan. However, should our operations expand globally, we will ensure compliance with applicable data protection laws and notify you of any changes.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or would like to exercise your rights regarding your personal information, please contact us at:

• Email: info@dewdropscents.com
• Phone: [Your contact number here]
• WhatsApp: [Your WhatsApp contact here]
• Address: [Your business address here]

We will respond to your inquiry as promptly as possible.